Players had noticed that despite opening countless Helltide chests, both Mystery and standard, their Season Journey criteria weren't progressing - and with three separate goals linked to these chests, it's understandable that there has been some frustration. Thankfully, Blizzard has acknowledged the bug; however, there doesn't seem to be a fix in sight.
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Season Pass Helltide Chest Requirement Still Bugged – “Some Progress Has Been Made”
Sit tight, Wanderers - it seems many players will have to wait a bit longer in order to fully complete their Seasonal Journey.
