Global Community Development Director Adam Fletcher recently revealed on Twitter that a fix is in process for this annyoing issue.
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Fix For Empty Battle Pass Tiers “In The Works” – Blizzard
Some players progressing the Seasonal Battle Pass have run into a frustrating bug - even though they have claimed a reward, the Battle Pass doesn't consider it "redeemed", leaving the rewards in limbo. Thankfully, though, Blizzard has a fix in the works!
