Racial Customization, Animations, and More with Windows Central
Nayelea's got a cool house, but goblins and gnomes are still waiting for theirs.
Player Housing
More racial styles are coming, so players won't be forced to build their own goblin workshop out of spare decor purchased from Undermine. The team doesn't want players waiting years to make a goblin or gnome house and are already working on a solution. It won't be a painfully slow rollout like heritage armor has been.
Housing mechanics may not always be constrained to specific instances and can function in the main world of Azeroth. This is only the beginning. They've already thought about how it could be used to build quests, activities, and events, but the first priority is getting support and optimization.
Self-made traps, jumping puzzles, and other user generated content is also teaching the developers a lot about what kinds of things players enjoy about the system, and helps developers prioritize.
Player Customization
More racial cosmetics are coming, though they don't have a roadmap yet. They're looking at a larger project, rather than the odd drop here and there like heritage armor, and have even discussed improving character animations at the same time... but it's not coming soon.
They understand the need for better player customization and expression, and have already started down that road by remaking the transmog system.
There are have been many talents, toys, and abilities over the years that attach audio/visual effects to change how something looks, an astonishing number of things overlapping, but not built to work together.
Working cosmetic glyphs into the new transmog system is the kind of customization they would like to offer. Long term, they want to come up with a more consolidated solution to customizing effects and appearances.
Adding and improving animations have come up more than you might imagine. Players want animations appropriate to the role they're playing, and integrating that into a customization system is all part of a larger project for the future.

